November was Bondtech Customer eXperience month

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Bondtech Customer eXperience month

Bondtech Customer eXperience month

We celebrate November’s success

November was Bondtech Customer eXperience month and we made many small but relevant changes aimed to improvekey aspects of how our community uses our channels and products.

The ”Greener Logistics” theme was discussed and we are still looking for ways to improve on that, but no concrete measures were achieved yet. We also worked on the ”New Product Packaging” and reached a green and sustainable concept that we are now sourcing.

We worked mostly, and came a long way on the ”Website Navigation & UI”, ”Guiding Content”, and ”Support Communication”. November was also when we put ”Focus on BCX” while developing new products. We still have our DDS for CR-10S Pro under development, but wegot the opportunity to enhance our DDS for CR-10S with improvements that will make this Direct Drive Extruder even better.

Overall it was a excellent month with many improvements that we now celebrate. BCX does not stop now that November is finished. We keep on looking for what to improve, something we also ask you to give us feedback on.

Check Below The Actions Taken To Improve Bondtech Customer eXperience

Website Navigation & UI

The option ”Step By Step Guides” was added to the top menu to allow access from every page in the website.

The option ”Hotends” was added to the main menu to allow access to the Hotend related products from every page in the website.

Harder to miss now is the tab “STEP BY STEP GUIDES” visible in product pages, and now placed in second position.

The ”Description” tab is closed by default and ”Additional information” is not showing, in the product pages.

A submenu was added to the sidebar product menu, now featuring Slice Engineering product categories.

On the product pages, an ”Add To Cart” button was added for each complementary product you may need. making it easier to buy bundles with less clicks.

The product page images gallery is now spread in a grid distribution to be easier to access all pictures without clicking to scroll.

At the bottom of every Knowledge Base page, just above the page footer, there are navigation links to the other Knowledge Base pages.

The option ”Firmware & More” was added to the top menu to allow access to the Knowledge Base Library from every page in the website.

Guiding Content

The article ”Simple Measures To Prevent 3D Printing Issues From Happening” was added as first content of the new Knowledge Base.

Click the image to know more.

The article ”Bondtech Firmware Variation Updates For Prusa 3D Printers”, previously written as a blog post, was added to the new Knowledge Base.

Click the image to know more.

The article ”Bondtech Firmware Updates For Creality 3D Printers”, was added to the new Knowledge Base.

Click the image to know more.

The article ”Bondtech Firmware Updates For Ultimaker 3D Printers”, was added to the new Knowledge Base.

Click the image to know more.

The article ”Bondtech Firmware Updates For Bondtech Extruders”, was added to the new Knowledge Base.

Click the image to know more.

Product Packaging

Bondtech is working on a new eco-friendly packaging.

Bondtech’s goal for the new boxes is to quit on using foams and to supply a fully biodegradable package.

We will use free of bleach recycled paper and eco-friendly dyes only, to help achieve a more sustainable Future.

Click the image to zoom in and check the latest stage of design.

Focus on BCX

The post”Better Customer eXperience With Design Upgrade On DDS For CR-10S” presents the changes made on the DDS for CR-10S design to improve BCX.

Click the image to know more.

Support Communication

The article ”Simple Measures To Prevent 3D Printing Issues From Happening”, has been extended and is now being recommended as first reading to every new Customer at the bottom of each ”Order Completed” email we send.

Click the image to know more.

Every time a Bondtech Order is shipped, our system sends our Customers the ”Order Completed” email. This email has been updated and extended with a link to the article mentioned above.

The article ”Bondtech Lexikon of Terms And Names” was published in its first draft. Terms andexpressions related with 3D printing will be added to be used as a language standard between our team and our community.

Click the image to know more.

As last action of November, Bondtech Customer eXperience month, we updated the Bondtech Knowledge Base page to include links to all articles associated with Knowledge aimed to improve Customer eXperience.

Click the image to know more.

Greener Logistics

No concrete actions have been implemented during November.

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