November is Bondtech Customer eXperience Month

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Tweaking Bondtech Customer eXperience

Tweaking Bondtech Customer eXperience

Actions For November 2019

We always have our Customers in mind when we develop our business. During November, we will put some extra effort on improving your eXperience. We will focus on some key points of interaction.

This post will be updated each time a new action is concluded. We will appreciate your feedback.

Thanks : )

We plan to work on the following points:

  • Tweak Website Navigation;
  • Publish eXtra Guiding Content;
  • Design New Product Packaging;
  • Focus on BCX in Product Development;
  • Improve Support Communication;
  • Faster and Greener Logistics.

Website Navigation & UI

We received some feedback telling us some important contents are hard to find in our website. To improve your access to the contents we will teak our navigation and User Interface to make it simpler.

Guiding Content

We noticed some customers face issues with their 3D printers and our products, especially due to easily preventable errors. We will provide more content to guide you through how to get the best out of your upgraded 3D printer.

New Product Packaging

Our packaging is 4 years old already. We want to update it to reflect the quality of our products and to use it as an extra step to deepen our relationship with our customers.

Focus on BCX

Bondtech extruder and upgrade kits are what may be called a technical product. Some skills are required to install it and put it to good use. November sets the starting moment when Product Development will put BCX on the top of our priorities.

Support Communication

Our world wide spread customers speak many languages and have many different degrees of mechanics and electronics knowledge. We will introduce a tool to ease and facilitate better communication and understanding during support.

Greener Logistics

Our products and parts move from Sweden to everywhere else in the world. We are working on ways to decrease those miles our products travel to reach you, especially the spare parts. You will wait less for them and make Greta Thunberg happy.

Check Below The Actions Taken To Improve Bondtech Customer eXperience

Website Navigation & UI

The option “Step By Step Guides” was added to the top menu to allow access from every page in the website.

The option “Hotends” was added to the main menu to allow access to the Hotend related products from every page in the website.

Harder to miss now is the tab “STEP BY STEP GUIDES” visible in product pages, and now placed in second position.

The “Description” tab is closed by default and “Additional information” is not showing, in the product pages.

A submenu was added to the sidebar product menu, now featuring Slice Engineering product categories.

On the product pages, an “Add To Cart” button was added for each complementary product you may need. making it easier to buy bundles with less clicks.

The product page images gallery is now spread in a grid distribution to be easier to access without clicking to scroll.

At the bottom of every knowledge base page there are navigation links to the other knowledge base pages.

Guiding Content

The article “Simple Measures To Prevent 3D Printing Issues From Happening” was added as first content of the new Knowledge Base.

Click the image to know more.

The article “Bondtech Firmware Variation Updates For Prusa 3D Printers”, previously written as a blog post, was added to the new Knowledge Base.

Click the image to know more.

The article “Bondtech Firmware Updates For Creality 3D Printers”, was added to the new Knowledge Base.

Click the image to know more.

The article “Bondtech Firmware Updates For Ultimaker 3D Printers”, was added to the new Knowledge Base.

Click the image to know more.

The article “Bondtech Firmware Updates For Bondtech Extruders”, was added to the new Knowledge Base.

Click the image to know more.

Product Packaging

No concrete actions have been implemented so far.

Focus on BCX

No concrete actions have been implemented so far.

Support Communication

No concrete actions have been implemented so far.

Greener Logistics

No concrete actions have been implemented so far.

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