As you know, here at Bondtech we are committed to customer satisfaction and product improvement. Getting to understand our customer experience allows us to collaborate and improve. We focus on making our equipment as reliable and high-performing as possible. Ultimately, we want our clients to have an exciting 3D printing experience.
We recently had a success story that began with one influencer’s video on YouTube. MirageC had made a video showing that our Main Gear on the main shaft assembly suffered from a significant run-out, resulting in a noticeable wobbling during rotation. Shortly after that, our Product Design team met with MirageC and other members of the community. Together we were able to ascertain what improvements to our extruder components could help solve the issue.
Three months later, we are thrilled to announce that we are launching an improved Main Gear, now made of a new white technical thermoplastic. Along with this part and raw material change we also improved our assembly process to reduce the run-out and improve the manufacturing tolerances. This enhanced product quality will help creators, engineers, problem-solvers, artists, and designers improve their outputs and have much more pleasurable experiences while 3D printing.
We want to continue taking the time to listen to customers’ feedback, positive and negative, and turn problems into success stories. It’s like turning lemons into lemonade! We are proud to be a brand committed to customer satisfaction and product improvement.
We invite you to share your stories with us. Remember, together, we find ways to 3D print better.
Thank you for your continued support!
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